Partial Outage on 3.5 Sonnet

Incident Report for Anthropic

Resolved

This incident has been resolved. We will return free Claude.ai usage to 3.5 Sonnet as soon as possible.

Posted Sep 24, 2024 - 11:50 PDT

Update

Starting from 06:00 UTC, we've seen intermittent periods of elevated errors on requests to Claude 3.5 Sonnet. As of 16:02 UTC, these issues are resolved. At this time, we have temporarily routed free Claude.ai usage to Haiku.

Posted Sep 24, 2024 - 10:27 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 24, 2024 - 09:07 PDT

Investigating

3.5 Sonnet is returning an elevated error rate

Posted Sep 24, 2024 - 08:36 PDT

This incident affected: claude.ai, console.anthropic.com, and api.anthropic.com.