Claude.ai PDF upload issues

Incident Report for Anthropic

Resolved

This incident has been resolved.
Posted Nov 14, 2024 - 08:58 PST

Monitoring

We have mitigated the errors with the "Visual PDFs" feature preview.
Posted Nov 14, 2024 - 03:34 PST

Identified

We have identified the issue as being specific to the "Visual PDFs" feature preview.
Posted Nov 14, 2024 - 02:44 PST

Update

We are continuing to investigate this issue.
Posted Nov 14, 2024 - 02:20 PST

Update

We are continuing to investigate this issue.
Posted Nov 14, 2024 - 02:20 PST

Investigating

We are currently investigating errors when attaching PDFs to chats on Claude.ai.
Posted Nov 14, 2024 - 02:18 PST
This incident affected: claude.ai.
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