Claude.ai PDF upload issues

Incident Report for Anthropic

Resolved

This incident has been resolved.

Posted Nov 14, 2024 - 08:58 PST

Monitoring

We have mitigated the errors with the "Visual PDFs" feature preview.

Posted Nov 14, 2024 - 03:34 PST

Identified

We have identified the issue as being specific to the "Visual PDFs" feature preview.

Posted Nov 14, 2024 - 02:44 PST

Update

We are continuing to investigate this issue.

Posted Nov 14, 2024 - 02:20 PST

Update

We are continuing to investigate this issue.

Posted Nov 14, 2024 - 02:20 PST

Investigating

We are currently investigating errors when attaching PDFs to chats on Claude.ai.

Posted Nov 14, 2024 - 02:18 PST

This incident affected: claude.ai.