Claude.ai PDF upload issues

Incident Report for Anthropic

Resolved

This incident has been resolved.
Posted Nov 14, 2024 - 16:58 UTC

Monitoring

We have mitigated the errors with the "Visual PDFs" feature preview.
Posted Nov 14, 2024 - 11:34 UTC

Identified

We have identified the issue as being specific to the "Visual PDFs" feature preview.
Posted Nov 14, 2024 - 10:44 UTC

Update

We are continuing to investigate this issue.
Posted Nov 14, 2024 - 10:20 UTC

Update

We are continuing to investigate this issue.
Posted Nov 14, 2024 - 10:20 UTC

Investigating

We are currently investigating errors when attaching PDFs to chats on Claude.ai.
Posted Nov 14, 2024 - 10:18 UTC
This incident affected: claude.ai.
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