API Account Activation on Credit Purchases

Incident Report for Anthropic

Resolved

We have deployed a fix for this issue. Only a very small cohort of brand new users using 3DS was impacted, and were not properly activated when they first purchased credits. Those users have had their access restored, and all purchased credits have been properly applied.

Posted Oct 25, 2024 - 04:14 UTC

Identified

We have identified an issue preventing some API credits purchased through a payment method requiring 3DS authentication to fail to be applied. Our engineers are working to resolve this issue, and impacted credits will be applied as soon as possible.

Posted Oct 24, 2024 - 04:38 UTC

Investigating

We are investigating reported issues where some API Customers are not having their accounts properly activated after purchasing credits. Engineers are investigating.

Posted Oct 24, 2024 - 00:33 UTC

This incident affected: console.anthropic.com and api.anthropic.com.