Elevated errors on Claude 4 Sonnet

Incident Report for Anthropic

Resolved

We've had several spikes of incidents and we have mitigated them. The last two ones being:

* between 5:47 PT / 12:47 UTC and 6:23 PT / 13:23 UTC
* a period of medium level of errors
* between 7:28 PT / 14:28 UTC and 8:35 PT / 15:35 UTC

The issue has been fully mitigated.

Posted Jul 25, 2025 - 16:37 UTC

Identified

We're seeing another spike of errors as of 5:48 PT / 12:48 UTC.

Posted Jul 25, 2025 - 12:54 UTC

Monitoring

The last bump of errors was between 1:58 PT / 8:58 UTC and 2:21 PT / 9:21 UTC.

We haven't yet resolved the root cause, and we are working on that. We are applying tactical mitigations and we're still at a high risk of errors.

Posted Jul 25, 2025 - 09:26 UTC

Identified

We're seeing elevated errors again since 1:58 PT / 8:58 UTC.

Posted Jul 25, 2025 - 09:03 UTC

Monitoring

The level of errors has been reduced to a low rate since 1:00 PT / 8:00 UTC. However we still are at risk of the errors coming back.

Posted Jul 25, 2025 - 08:07 UTC

Investigating

We are currently investigating an issue on Claude 4 Sonnet that started at 23:55 PT / 6:55 UTC.

Posted Jul 25, 2025 - 07:11 UTC

This incident affected: claude.ai, console.anthropic.com, api.anthropic.com, and Claude Code.