Elevated errors on Claude.ai for free usage

Incident Report for Anthropic

Resolved

This incident has been resolved.

Posted Aug 22, 2024 - 17:25 UTC

Monitoring

Access to 3.5 Sonnet has been restored for free Claude.ai users, and we are closely monitoring.

Posted Aug 22, 2024 - 00:33 UTC

Update

We are continuing to work to resolve issues in order to re-enable free Claude.ai 3.5 Sonnet for users. Other usage of 3.5 Sonnet is unaffected.

Posted Aug 21, 2024 - 18:36 UTC

Update

We are continuing to work on a fix for this issue.

Posted Aug 21, 2024 - 14:36 UTC

Update

There are infrequent errors occurring on 3.5 Sonnet for API users, and free usage of Claude.ai is still routing to Claude 3 Haiku. We are continuing to work to restore access and will provides updates as we have them.

Posted Aug 21, 2024 - 14:35 UTC

Identified

We have temporarily routed free usage on Claude.ai to Claude 3 Haiku and will restore 3.5 Sonnet as soon as possible.

Posted Aug 21, 2024 - 08:59 UTC

This incident affected: claude.ai and api.anthropic.com.