Update - The fix will be rolled out in the next few hours. We will provide another update when it has been fully deployed.
Aug 19, 2025 - 13:39 UTC
Identified - We have identified an issue that, since August 18, has caused Team plan organizations to be unable to add more members. We are working on a fix.
Aug 19, 2025 - 12:35 UTC
Resolved -
This incident has been resolved. Affected customers have had their rate limit increases and model access granted. We will be contacting affected customers directly with more information and to provide next steps.
Aug 19, 01:56 UTC
Identified -
Starting August 15th, we have had problems with our upgrade flow. This was preventing upgraded accounts from getting their expected rate limit increases and expanded model access (Opus).
We have identified the underlying issue and are working on a mitigation for impacted accounts.
Aug 19, 00:01 UTC
Resolved -
This incident has been resolved.
Aug 18, 23:55 UTC
Identified -
Starting August 15th, we have had problems with our upgrade flow. This was preventing upgraded accounts from getting their expected rate limit increases and expanded model access (Opus).
We have identified the underlying issue and are working on a mitigation for impacted accounts.
Aug 18, 20:30 UTC
Resolved -
As of 6:55 PT / 13:55 UTC we have mitigated the incident.
Aug 12, 14:16 UTC
Investigating -
We're seeing a repeat of the incident that happened earlier today, with an increase of errors on Claude Sonnet 3.7 since 6:00 PT / 13:00 UTC.
Aug 12, 13:50 UTC
Resolved -
This incident has been resolved.
Aug 5, 20:28 UTC
Investigating -
We are currently investigating elevated errors on requests to Claude 4 Sonnet on the API, Claude.ai, and the Anthropic Console.
Aug 5, 20:08 UTC
